Acceptable Use Guidelines
Terms of Service
NetZero Web Hosting offers a variety of paid services. Payment for these services can be made via credit card. Additional forms of payment, such as cashier’s check, certified check or money order, can also be used when offered as an option during the sign-up process.
Top-level domain registration, if offered, is available only on an annual or multi-year basis, and the term of service begins on the day the registration is purchased and ends on the applicable anniversary date of the registration after the registration period has elapsed. PLEASE NOTE: Top-level domain registration cannot be cancelled and cannot be refunded in whole or in part.
Other available paid services may allow for different billing periods. Typically these payment options may include one or more of the following: annual, semi-annual, quarterly, or month-to-month. The anniversary billing day will be set the day the initial transaction occurred. For example, if a month-to-month subscription period is selected, billing will occur on the same calendar day each month following the start of the subscription. For the purposes of this agreement, the date and time of any transaction will be the date and time in the U.S. Mountain Time Zone, including adjustments for Daylight Savings Time.
For some services, a one-time setup fee may apply. The amount of the setup fee will be specified along with other pricing information during the sign-up process.
For month-to-month paid services, you will be billed on the subscription anniversary day each subsequent month. On the last day of the subscription anniversary each month, the service will automatically be renewed for the next month unless you cancel the service as described in the Cancellation of Service section of this Billing Policy.
For paid services (other than top-level domain names) with quarterly, semi-annual, or annual terms, the service term begins the day the service is purchased and continues until the end of the applicable subscription period. On the last day of each applicable term, your service will automatically renew for successive terms of the same duration unless you cancel the service as described in the Cancellation of Service section of this Billing Policy.
Credit card payments that cannot be processed on the applicable anniversary bill date may cause your account to be suspended. Once your account is suspended, you will need to contact Customer Support to reactivate it.
If payment by cashier's check, certified check or money order is offered as an option during the sign-up process, the date of initial purchase for the paid service will be considered to be five (5) business days after the service is ordered. The initial payment is due five (5) business days after the service is ordered, and subsequent payments are due on the last day of the applicable term. If payment is not received by the applicable due date, your account may be suspended. Once your account is suspended, you will need to contact Customer Support to reactivate it. No refunds can be given for payment made by certified check, money order, or cashier's check. We do not accept personal checks. If a personal check is received for payment it will be returned. If a check is returned due to insufficient funds, we reserve the right to charge the maximum returned check fee allowed by law.
Pricing of service terms longer than one month is based on you completing the entire service term. PLEASE NOTE: All charges are non-refundable, so no refunds will be issued if your service is canceled before the end of the applicable term.
Cancellation of Service
Top-level domain registration cannot be cancelled and cannot be refunded, in whole or in part.
In order to terminate other paid services, visit your account site through Member Login for information on how to cancel, but, as noted above, no refunds will be issued for any cancellation made before the end of your applicable service term.
Account termination due to any violation of the Acceptable Use Policy will result in automatic forfeiture of all funds.
Use of bandwidth in excess of stated limits may be charged at a rate of $3.95 per Gigabyte (GB) or any part thereof. Excess bandwidth charges will be billed on a monthly basis at the beginning of each month.
We reserve the right to change this Billing Policy at any time. If you feel the changes are unacceptable, you may cancel your service as described in the Cancellation of Service section of this Billing Policy.
All charged are billed in U.S. dollars. We are not responsible for any loss of funds due to foreign currency exchange.